Assessment before intervention
Most organisations that have a communication problem know it. What they do not know is precisely where the problem is, what is causing it, and which intervention will actually address the root cause rather than the visible symptoms
A communication audit changes this. It gives you evidence – specific, confidential, and honest – about where the real gaps are and why they exist. Delivered as a written report that can be shared with leadership and referred back to as the work progresses
The audit is not the solution. It is what makes the solution work
How the audit works
Every audit follows the same rigorous three-stage methodology — built on The HACKS Code
- Stage one
Survey
An anonymous survey combined with confidential interviews with key stakeholders. Numbers that reveal patterns and conversations that reveal meaning.
- Stage two
Assessment
Assessment across all five HACKS Code dimensions – how the organisation listens, communicates, clarifies, handles difficult conversations, and follows through.
- Stage three
Report
A written report with findings, their commercial significance, and precise recommendations. Followed by a presentation to the leadership team.
All survey responses are anonymous. All interview content is presented in aggregate without attribution. No individual is identifiable in the report
Three levels
Find the right one
Every audit is conducted around your specific organisation, your people, and your challenges. No two reports are ever the same
- Level One
The Communication Pulse Audit
Proactive
Two to three weeks · £3,500 to £5,000
For organisations that want to build communication strength before problems appear.
A clear, evidence-based picture of where your communication culture is genuinely strong and where the gaps are that, left unaddressed, become expensive problems.
Right for you if:
Your organisation is growing, planning a merger, welcoming a new leadership intake, or wants evidence to support a development investment decision.
- Level Two
The Communication Health Audit
Diagnostic
Four to five weeks · £7,500 to £10,000
For organisations that know something is not working and need a clear, evidenced analysis of what and why.
The signs are already visible — talent leaving unexpectedly, relationships cooling, decisions not landing as intended. These are symptoms of communication gaps. This audit finds the root causes.
Right for you if:
You have experienced visible relationship or talent failures, are post-merger, or need objective evidence rather than internal narrative to inform a significant decision.
- Level Three
The Communication Crisis Audit
Acute Response
Three to six weeks · £15,000 to £25,000
For organisations facing an urgent communication failure with immediate commercial or reputational consequences.
Some failures cannot wait for a standard timeline. Speed of assessment determines speed of recovery. Work begins within days of engagement.
Right for you if:
A significant client relationship has broken down, a senior departure has created uncertainty, or a serious internal breakdown has reached board level.
What you receive
Every audit delivers a written report — not a slide deck, not a summary email. A properly structured document your leadership team can share, act on, and refer back from time to time.
Every report contains an executive summary readable in five minutes, a methodology section, a communication health score across all five HACKS Code dimensions, findings by dimension, prioritised recommendations in three tiers, and a debrief presentation to your leadership team.
Examples of audit engagements
Leadership communication and executive presence
A financial institution identified specific gaps in clarity and consistency of messaging across the senior team. Following the audit findings, executives communicated with greater confidence, leading to stronger internal alignment and more effective decision-making.
Communication alignment after rapid growth
A technology organisation was experiencing leadership communication misalignment, creating confusion and declining engagement. Following structured recommendations, communication became more consistent with measurable improvement in team engagement.
Crisis communication and reputation recovery
An organisation facing a reputational challenge needed rapid assessment of how its communication was landing. A Communication Crisis Audit identified the specific failures in messaging and tone. Working with the leadership team on a structured response helped regain stakeholder confidence.
Who the audit is designed for
- Organisations in a growth phase building communication culture before scale creates problems.
- Leadership teams navigating merger, restructuring, new leadership, or strategic pivot.
- Organisations that have experienced visible communication failures and need objective understanding of what happened and why.
- Boards needing an independent assessment to inform a significant investment or development decision.
What happens next
Every engagement begins with a conversation – free, thirty minutes, producing a clear recommendation even if that recommendation is that an audit is not the right tool for your situation right now.
If you proceed, Remi sends a proposal confirming the level, timeline, and investment. A fifty percent deposit is invoiced on signing, the balance on delivery of the report.
Every audit is managed directly by Remi. No junior associates, no outsourced research, no generic frameworks applied without context.
How consultancy connects to the rest of the work
The audit findings naturally inform what comes next — which teams need a workshop, which leaders need deeper development, which challenges require structural rather than individual solutions.
An audit is not a prerequisite for a workshop or a keynote. But organisations that begin with an audit find that any subsequent investment is more targeted and more effective. Use the buttons below to explore Remi’s Communication Workshops and Keynote Speaking to find out if any of them is right for your organisation.
Frequently asked questions
What makes this keynote different? Remi speaks from over thirty years inside high-stakes professional environments — not as a commentator but as a practitioner. The keynote is a specific, evidenced framework delivered by the person who created it
How confidential is the process?
Completely. All responses are anonymous and presented in aggregate. Remi operates under a confidentiality agreement for all engagements
How disruptive is it?
Minimal. The survey takes eight to ten minutes. Interviews are by video call. No internal resource required beyond initial stakeholder conversations
Can it be conducted remotely?
Yes. Survey, interviews, report, and debrief presentation are all conducted and delivered without Remi visiting your premises.
How do we know the recommendations will be actionable?
Every recommendation is specific, named, and prioritised. The report distinguishes clearly between immediate actions, short-term investments, and longer-term strategic shifts
What happens after the report is delivered?
The report and debrief are included in every engagement. There is no obligation to continue. The report is designed to be useful as a standalone document
How do I begin?
Book a call with Remi or use the enquiry form below. Remi responds within 48 hours
Ready to find out what your communication is really costing you?
The best place to start is a conversation. Use the button below to book a call with Remi or submit the enquiry form to tell Remi more about your organisation’s issues. All enquiries are confidential and will not be shared.