Clear advice isn’t about what you said. It’s about what they understood. Yes, you know what the problem is. Yes, you know the solution. And yes, you’ve explained it to the client. But have they understood you? “The single biggest problem in communication is the illusion that it has taken place” is a famous quote […]
I received a notification today for a meeting of the board of a voluntary organisation. Saturday. 9.00 am. All good. Except for two fairly important details. 9.00 am in which time zone? And what time will the meeting finish? Those are not minor details. Not when people are joining from several time zones and giving […]
Friday’s performance was billed as “pure, traditional blues.” I pictured something raw and unplugged. A lone guitar bending notes that pull at your emotions. Your feet tapping instinctively. You locked into the swaying rhythm. If you know traditional blues, you know it’s slow and deliberate, the silence between the notes lingering in the air. I […]
Most leadership communication problems do not come from saying the wrong thing. They come from leaving out what people need to be able to act on your message. Clarity is costing your team lost productivity time. That’s why I’ve come up with a formula to use before you send that all important email to your […]
